1. INTRODUCTORY PROVISIONS

1.1. Tonkin Svijet, trade for information services, owner Damir Stojanovski, Rijeka, Kumičićeva 3a, trade registration number: 98977814 (hereinafter "the Trade" or "we"), is registered for information society services and through the website www.tonkinsvijet.com (hereinafter "the Site") offers its users online education services and other provided services.

1.2. Please familiarize yourself with these General Terms of Use (hereinafter: "Terms") before ordering any product or service we provide on the Site. By accessing the Site and using the services on the Site, you accept these Terms and all other rules published on the Site, particularly the Privacy Policy. We have the right to amend or supplement these Terms and other rules at any time. The stated changes come into force on the day of their publication on the Site. By continuing to use the services on the Site, you agree to the described changes, therefore we advise periodic checks.

1.3. A fair approach towards visitors of the Site and clear contractual provisions are part of our business. Therefore, with these Terms, we regulate the rules related to the use of our services via the Site, paying special attention to consumer protection rights. The provisions of these Terms that regulate consumer protection rights apply only to persons who are considered consumers and do not apply to traders and other persons who are not considered consumers in accordance with applicable regulations. If you have any questions about the Terms and other rules on the Site, please contact us at tonkinsvijet.com.

2. CONTRACT FORMATION

2.1. The services of the Site can be used by any natural person with legal capacity and of legal age, as well as a legal entity or other person considered a trader in accordance with applicable regulations (hereinafter: "User" or "you"). The User, as a visitor to the Site, may browse the content of the Site without the obligation to register a user account. If they wish to use the Company's services, the User must register their user account by entering the required data. If you are a minor or lack legal capacity, we act in accordance with applicable regulations, which may include additional requirements such as the consent of a parent, legal guardian of the child, or other actions. To use certain content and services on the Site, you must log into the system by entering the required data. When using the Site and services on the Site, we collect certain personal data in accordance with the Privacy Policy.

2.2. These Terms form part of the distance contract, along with the description of the service and the fee for the ordered service. In the ordering steps, the User confirms that they are familiar with and agree to the provisions of these Terms and the Privacy Policy. When registering a user account and completing an order, the User undertakes to enter accurate and complete data. The contract is concluded when the funds for the fee for the ordered service are visible in the Trade's bank account, about which the Trade immediately informs the User via email. The User bears the responsibility for the accuracy and completeness of the data entered when ordering the service.

3. CONTENT AND USE OF THE SITE

3.1. We have the right at any time without prior notice to change, postpone, restrict access to, or terminate the Site, any part of the Site, and the services we provide through the Site. We have the right at any time to monitor the content of the Site to ensure compliance with these Terms and applicable regulations. We have the right to deny the User further use of the Site and to take other appropriate measures if the User violates these Terms, other rules of the Site, applicable regulations, or otherwise impedes the operation of the Site.

3.2. By using the Site, we grant you a limited, non-exclusive, non-transferable, and revocable right to use the content of the Site and services for the sole personal purposes of an individual registered User, all in accordance with these Terms and other rules of the Site. By using the Site, the User accepts responsibility for all actions taken on the Site. The User is obliged to use the Site in accordance with these Terms, other rules of the Site, applicable regulations, and the general principles of morality. In particular, the User undertakes not to use the Site to harm third parties, perform illegal or unauthorized actions, or violate any applicable regulation.

3.3. The editorial content of the Site is our property. All content on the Site is protected by intellectual property rights and may not be published, reproduced, distributed, or used in any way without the express prior written consent of the rights holder. The User is particularly not entitled to download, copy, modify, edit, distribute, display, delete, send, sell, resell, adapt, or in any other way alter the content of the Site or the Company's services.

3.4. By publishing your content on the Site, you grant us the right to use that content, unlimited in time and territory, without the obligation to pay any fee. We have the right to publish, reproduce, distribute, modify, adapt, translate, and use such content in any other way. The foregoing does not apply to your personal data.

4. USER REGISTRATION

4.1. User account activation is free of charge. By activating a user account, you accept responsibility for all actions taken on the Site. A single User may have only one user account. It is not permitted to use names that are the property of third parties or whose use is otherwise illegal or harmful. We have the right to refuse registration, terminate a user account, and take other appropriate measures if you violate these Terms and other rules of the Site in any way, or otherwise slow down or interfere with the operation of the Site.

4.2. You are obliged to take care of the security of your user password. We are not responsible for the misuse of a password. Immediately after you report a misuse, we will take appropriate actions to protect your rights. You can report a password misuse to the email address podrska@tonkinsvijet.com.

5. SERVICE FEATURES

5.1. We provide our services exclusively through the Site and only to Users who have a registered user account. The service we provide is online education in the fields of personal development, mental health, and self-help. The service is provided in such a way that the User, after paying the fee for the selected program, acquires the right to access the educational materials. Educational materials may include, but are not limited to, video content, textual materials, worksheets, audio recordings, and other digital resources. The video content is pre-recorded and the educations are not held live. All materials are delivered exclusively in digital form.

5.2. The services on the Site are presented with photographs and accompanying text that are of an illustrative and instructive nature. The User agrees to use our services based on the basic description, images, and video materials found on the Site. The Site clearly states how many lessons each program consists of and for how long it is available. Any minor discrepancy between the program description and the details of the program content itself is not considered a defect in the service within the meaning of applicable regulations.

5.3. If for any reason we are unable to provide a contracted service, we will inform you immediately and offer the possibility of canceling the contracted service and a refund of the amount paid, subsequent provision of the contracted service, or replacement of that service with another service of your choice.

6. ONLINE ORDERING STEPS

6.1. The User is free to browse the available programs on the Site. By clicking on a particular program, the User becomes familiar with the program details such as name, description, knowledge acquired, fee amount, and the like. If the User decides to order a particular service, the selected program will show a detailed display of the total fee amount. To continue the service ordering process, the User selects the appropriate icon.

6.2. In the next step, the User enters the required data necessary for the conclusion and provision of the selected service, all in accordance with the Privacy Policy. In this step, the content of the cart and the total fee amount are constantly visible to the User. After entering all the required data, the User confirms their order by selecting the appropriate icon. After making the payment, the User immediately gains access to the educational materials. The User then receives a payment confirmation and an invoice at the entered email address.

7. FEE

7.1. The fee for the provision of services is expressed in euros ("EUR") and includes a separately stated amount of value-added tax (VAT) if applicable. The prices of services are subject to change until the moment a specific service is contracted with an individual User, of which the User is previously informed in a clear and understandable manner. We have the right to set discounts and special promotions that may apply to a specific period, payment in installments, or to business users. We have the right to make certain educations available to registered Users free of charge.

8. USER INTERACTION

8.1. By activating a user account, you gain the right to access a closed section of the Site to which other Users also have access and where each User can see the username and published content of other Users.

8.2. Each User is personally responsible for their interaction and communication with other Users and accepts that such interaction and communication is not confidential. Therefore, we have the right, but not the obligation, to monitor the communication between Users that takes place via the Site. You undertake to respect our warnings and instructions regarding the above.

We are not responsible for the content that Users publish. All posts, messages, texts, displays, photos, videos, and other content published on, transmitted through, or linked from the Site are the sole responsibility of the person from whom such content originated. We have the right to delete, change, move, or remove any content on the Site at our own discretion and without prior notice. Any disputes arising from the mutual relations of Users shall be resolved exclusively between the Users. We are not liable for any damage resulting from such relationships.

9. RESPONSIBILITIES

9.1. You are obliged to independently provide all technical requirements to be able to use our services, such as a suitable device, software, and Internet access.

9.2. In accordance with applicable regulations, we are liable for defects in the services that can be ordered through the Site. Given that this involves the delivery of digital content, such liability is practically limited.

9.3. Access to the Site may occasionally be unavailable due to Site maintenance or the introduction of new content on the Site. We will strive to eliminate such circumstances in the shortest possible time. We are not responsible for any damages incurred by the User due to technical problems, actions of telecommunication service providers, and other circumstances beyond our control. The Site may contain data and links to third-party websites. We have no control over said sites nor are we responsible for the accuracy, completeness, and availability of the content or for the products and services on third-party sites.

9.4. To the maximum extent permitted by applicable regulations, we are not liable for any damage that may be caused to the User in connection with the use of or reliance on any content published on the Site. In the event of any third-party claims for damages related to the content you have provided, you undertake to assume full responsibility for such damage and to take all actions to release us from such liability, and to reimburse us for all costs arising from such third-party claims.

10. USER COMPLAINTS AND DISPUTE RESOLUTION

10.1. The regulations of the Republic of Croatia apply to the relationship between the Company and the User.

10.2. The User has the right to file a complaint for any reason related to the fulfillment of this contract or if specifically provided for by regulations. The complaint should be sent to the email podrska@tonkinsvijet.com or in writing to the address indicated in Article 1.1. of these Terms. We will respond to the received complaint within 15 days from the day of receiving a proper complaint.

10.3. We hereby inform you of the obligation to resolve consumer disputes through bodies for alternative dispute resolution for consumer disputes. If a particular dispute cannot be resolved directly through the written complaint procedure of the User, the Company will, in its response, inform the User about resolving the dispute through bodies for alternative dispute resolution for consumer disputes, along with a written statement about the possibilities of initiating proceedings before said bodies and whether it will engage in proceedings before any of them.